The call log feature is very helpful, and avaya and plantronics wireless headsets plug directly in to the phone without the need for a handset lifter. Page 7 call appearance keys the 2420 telephone page 7 10. Avaya 96089608g9611g ip deskphones sip quick reference. Click on an empty feature button box, and type callfwd and click the save button. Merely said, the avaya 2420 manual is universally compatible following any devices to read. Videos and tips on using the avaya support website can be found here.
Click on an empty feature button box, and type call fwd and click the save button. How to forward calls on the avaya ip office 96 series telephone. Avaya phone instructions 5410,2410,5420,2420 transfer call. Press ok to turn the call forwarding feature off if it is already on. The knowledgebase contains user guides and technical documentation for the system and its related applications. Enter the destination number to which you want to forward your calls. If you park another call, it is given your extension number followed by 1 and so on up to 9. Call park allows you to put a call on hold at your telephone, for retrieval at any extension. Dec 09, 2016 brief video of how to forward calls using the avaya phone system. Avaya ip 9611g desk phone quick reference guide basic phone layout. During an active call, press transfer or dial the keys or codes to transfer the call. This phone has a largescale display for easy viewing and call control with 24 extensionsfeature buttons. The icons displayed on the call appearancefeature buttons of your 2420 telephone. The phone button will bring you the main screen that shows your line and preprogrammed buttons on your phone.
Active call transfer to a messaging mailbox transferring a call to a messaging mailbox from a telephone that has a messaging mailbox the steps to transfer a call varies with the telephone system you use. New or refurbished, these 2420 phones have been rock solid, and they are great replacements for our avaya 6400 series phones. This guide covers the basic functionality of your ip office 2420 phone. Press ok or the line button on which call forwarding appears.
To retrieve a held call, press corresponding to the held call. As an it professional, i highly recommend the avaya 2420. Access the speed dial list in your personal directory and initiate call to a specific entry. Forwarding calls avaya ip office 96 series telephone.
Both phones are similar, however the 5420 is only supported on the ip office whereas the 2420 is supported on a range of avaya phone systems. The definity 2420 digital telephone is a multiline digital telephone for use with an avaya multivantage software 1. The home button will bring up programming options for you to customize your phone. Oct 23, 20 avaya how to forward all calls to an outside number commworkshq. To call a nonprimary number, select the person, press details. These include paperless button labeling, local call log and speed dial directories and streamlined styling consistent with avaya ip telephones. Ip office is avaya s telephone system for small and medium enterprises.
Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. Brief video of how to forward calls using the avaya phone system. Avaya 16081608i ip deskphone user guide comtalkinc. And if you want to access voicemail from your main aa callflow simply add a tt choice to your primary menu token i like to use 7 call me crazy and link it to a get voicemail token. You can make calls from the 2420 telephone using a variety of methods. Avaya support downloads 2420 digital telephone release 6. Avaya 2420 telephone instructions avaya,phone,telephone,model 2420. This version of avaya ip office 5420 manual compatible with such list of devices, as. Setting up call forwarding avaya 2420 and 9630 to program and activate call fowarding. From the phone screen, scroll right to access the features menu.
Use the support by product shortcut at the top of each page, and select your product and release to find the latest product and support notices, the latest and top documentation, latest downloads, and the top solutions that agents are using to close customer tickets. After you enter the forwarding number, you hear a confirmation tone. Normally, the first page of the main call handling screen contains three keys set as call appearance keys. Avaya phone can make calls, but incoming go to voicemail. Indicates a low network performance or presence of local network. If you are forwarding to a usc number, pick up the receiver and wait for a dial tone. The following is a stepbystep guide for using the call forwarding feature of an avaya 9611 telephone. You can select which types of calls are included in the log. How to set up call forwarding on an avaya phone to another. Click on the page 4 or 5 tab of the station form to add a call forward button on the telephone set. Avaya 16081608i ip deskphone user guide february 2010 5.
There are two types of call forwarding all calls will transfer any incoming call immediately to a specified number, and busyno answer will transfer incoming calls you do not answer within six rings or if your extension is in use. The 2420 telephone overview of the 2420 this guide covers the use of the avaya 2420 telephone, running in key and lamp mode, on avaya ip office telephone systems operating with level 3. To answer an incoming call do one of the following. Acces pdf avaya 2420 manual avaya 2420 manual avaya 2420 product overview the avaya 2420 features a large display screen that improves productivity and serviceability with the user interface. He is definately correct, but so are voiddude and perv2 you can create a backdoor by pointing a didddi to voicemail for easy checking of messages. There are no significant changes in telephone operation for software release 2. The home screen which consists of two screens for the 2410, three screens for the 2420 displays the available call appearancefeature buttons, caller id information, the current date and time, softkeys, and information provided by the avaya call processing system. In general, you use the home screen to perform standard call handling. To have the 2420 telephone make a call automatically, do one of the following. Page 2 m i c h i g a n s t a t e u n i v e r s i t y avaya 2420 telephone user guide michigan state university telecommunication systems w110 public safety east lansing, mi 488241219 phone 517.
Avaya 96089608g9611g ip deskphones sip quick reference icons general 9611g icon 96089608g icon description incoming call alert active call call on hold call forwarding call on mute active ec500 feature indicates that the call is using a wideband codec for good voice quality. Avaya campus michigan state university telecommunication systems avaya 2420 user guide. Globalware solutions 200 ward hill avenue haverhill, ma 01835 usa hearing aid compatibility the 6400series telephones are hearing aid compatible hac, and thus all. The avaya 2400 series adds several enhancements over previous generations of digital telephones. This will allow the user to activate the simplified station call forward feature. This feature allows you to temporarily forward your calls to another extension or an outside number. View and download avaya ip office eu24 instruction manual online. When the 2420 telephone is operating in normal display mode, eight call appearancefeature buttons are displayed on each page of. When a call arrives at your 2420 digital telephone, you hear a ringing tone and a.
Avaya call forwarding brief video of how to forward calls using the avaya phone system. The call parking feature must be administered by msu telecom systems. To return to the held call, press the exit button and then the call appearance button of the held call. If you are forwarding to a usc number, pick up the. For calls on hold, you must reconnect to the call before you can end it. Press redial to have the phone dial the last number that you dialed. Answer call do not put call on hold press transfer button find extension with arrow buttons and press extension key or dial extension example 202 stay on the line if you would like to inform end party who is on the call once you hang up call is transferred. Access their web site at or call the following numbers. Warranty avaya provides a limited warranty on this product. The contacts button allows you to store names and phone numbers for easy dialing. Phone guide model 24102420 sets information technology. Hang up the phone call forwarding after three rings or when busy. Forwarding calls to home phone mobile amriddle01 programmer 4 mar 09 12.
Press the phone button located to the right of the ok button on your desk avaya phone. Telecommunication avaya 24102420 quick reference guide. How to use call forwarding on the avaya definity 6408d. It is designed to put convenient features and capabilities at your fingertips, including a flexible call appearancefeature button display that allows you to choose between an 8 or 12button label format and eliminates the need for paper button labels. Page 25 cannot be used if the telephone is to be wallmounted. When the 2420 telephone is operating in normal display mode, eight call appearancefeature buttons are displayed on each page of the home screen as shown in figure 2. Monochrome spec connections phone line rj11, headset. The phone maintains a call log, accessed by pressing log. Access the call log and initiate a call to a specific entry. The call forwarding call follow me feature allows intercom. When you turn off the call forwarding feature, you hear a. We have emailed you a verification link to to complete your registration. This can be helpful when you go on vacation, or find yourself working on the field.
Remote call forwarding rcf is an enhancement to the existing call forwarding feature. Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by avaya. The current call is placed on hold, is displayed and you hear a dial. Avaya model 96089611g ip desk phone quick reference guide calling a person from the contacts list you can call a contact in your contacts list by using the arrows to highlight the name. Avaya model 700381585 features multiline operation capability 1line operation caller id yes call waiting yes call forwarding yes call transfer yes speakerphone yes volume control yes ring tones 8 phone memory speed dial memory 104 display display screen type. To establish a conference call, dial the first party and wait for an answer.
In your display, dial the extension or outside number where calls will be sent. Hang up the phonecall forwarding after three rings or when busy. Your calls can be forwarded to another extension or an external number when. Check the call forwarding by typing status station followed by the extension. Ip office 2420 quick reference guide marine corps air. For additional support telephone numbers, see the avaya. Avaya support products 2400 series digital telephones. To download the manual for this telephone, please click here. If call forwarding is set up for the operator but no forwarding destination has been specified, the call is forwarded as a general call. Avaya ip office 5420 telephone quick reference manual pdf.
You must enter the telephone number where the calls will be forwarded each time you use this feature. To announce the call, remain on the line and wait for an answer. Call forwarding the call forward feature allows you to set a number to which your calls will be forwarded, or turn off call forwarding if it is already on. Features feature set with local call log and speeddial directory advanced user interface large screen with 7line and 29character display 24. These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls. Download quick reference manual of avaya ip office 5420 handsets, ip phone for free or view it online on.
You can also use call log entries to make return calls or. How you set up call forwarding on your telephone will depend on which telephone set you use. The telephone overview this guide covers the use of the avaya 5420 and 2420 phones on avaya ip office. Page 32page 32 function key programming function keys cpark call park. Eu24 read user manual online or download in pdf format. While the transferred and outside calls ringing on a forwarded extension to be directed to another partner extension only.
Documentation support site for the avaya ip office platform. If your desk avaya phone can make outgoing calls just fine, but all incoming calls go directly to your voicemail, try this. To end a call, perform one of the following actions. Used to navigate to or initiate certain features, such as speed dial or call log. When the 2420 telephone is operating in normal display mode, eight call appearance feature buttons are displayed on each page of the home screen as shown in figure 2.